Customer Service

All major credit cards and paypal accepted.

All packages are shipped USPS Priority Mail. Orders are processed and shipped within 7 business days from Birmingham, AL. Transit times vary from 2-5 business days. We do not ship expedited orders, and as of right now only ship within the U.S.

All sales are final, but I will be happy to replace any order that is damaged during shipping. If you have any questions, please email me at with the subject line "Shipping Damage." In the body of your email, please include a description of the problem and a picture of the damage, and I will respond accordingly.

If you are gifting a Great Bear Wax Co. candle, please let me know. I will be happy to leave out the packing slip and include a note with whatever you want to say to the recipient.