Customer Service

PAYMENT METHODS
All major credit cards and paypal accepted.


SHIPPING
All packages are shipped USPS Priority Mail. Orders are processed and shipped within 7 business days from Birmingham, AL. Transit times vary from 2-5 business days. We do not ship expedited orders, and as of right now only ship within the U.S.


RETURN POLICY
All sales are final, but I will be happy to replace any order that is damaged during shipping. If you have any questions, please email me at greatbearwaxco@gmail.com with the subject line "Shipping Damage." In the body of your email, please include a description of the problem and a picture of the damage, and I will respond accordingly.


GIFT PURCHASES
If you are gifting a Great Bear Wax Co. candle, please let me know. I will be happy to leave out the packing slip and include a note with whatever you want to say to the recipient.