Customer Service

PAYMENT METHODS
All major credit cards and Paypal accepted.


SHIPPING
All packages are shipped USPS Priority Mail. Orders are processed and shipped within 7 business days from Birmingham, AL. Transit times vary from 2-5 business days. We do not ship expedited orders, and as of now, we only ship within the U.S.


RETURN POLICY
All sales are final, but we will be happy to replace any order that is damaged during shipping. If you have any questions, please email us at greatbearwaxco@gmail.com with the subject line "Shipping Damage." In the body of your email, please include a description of the problem and a picture of the damage, and we will respond accordingly.


GIFT PURCHASES
If you are gifting a Great Bear Wax Co. candle, please let us know. We are happy to include a postcard with a note of your choosing for the recipient.